Frequently Asked Questions

 

What is a Bungalow Pet?

In keeping with the Craftsman Style, a Bungalow Pet takes solace in the simple, artistic, and functional designs in life.  A Bungalow Pet is the cat lying on the floor soaking up the sun coming through the window, the dog anxiously awaiting your arrival home, or the dog or cat that has to sleep at the foot of your bed, or on your head!  We provide the bed for the cat or dog to sleep in and soak up the sun, the ergonomically designed dining station for your pet that wants to be fed the minute you get home, the stairs for your pet to reach your bed, and the perch and toys for entertainment while you’re gone.  Bungalow pets reflect their owner’s taste by relaxing in fine furniture with clean lines, traditional craftsmanship, natural beauty, and timeless design.

 

Who is Bungalow Bob?

Inspired by the great Arts & Crafts masters, Bungalow Bob proudly combines his woodworking talent and passion for pets to create truly unique and useful products you and your pet will enjoy for decades.  American Bungalow Magazine profiled Bob in Spring 2013.  Click here to see the article.

 

 What is the Arts & Crafts Style?

The Arts and Crafts Movement was led by British poet, artist, and architect William Morris, who rejected the heavy ornamentation of the Victorian style in favor of fine craftsmanship and clean design. Proponents of the movement believed that technologies of mass production stifled the creativity of the individual, and they hoped to bring handcrafted goods to the common man.  This unique style emphasized traditional craftsmanship and honesty of design.  Various craftsmen and artists encompassed the Arts & Crafts philosophy into their work which included pottery, furniture, soft furnishings, metal work, stained glass, gardening and even architecture.  The Arts & Crafts Style, also referred to as Mission or Craftsman Style, offers clean lines, traditional craftsmanship, natural beauty and timeless design. For more information on the Arts and Crafts movement, please see our Links page.

 

How long will it take to get my order?

Our current lead time (time from placing an order until completion) can vary depending on the product and quantity ordered, please contact us for current lead times.  All quoted lead times are estimates and the actual delivery time frame can vary due to the fact each piece is handcrafted.  

 

What are shipping costs and where do you ship?

We ship either UPS or FedEx Ground, fully insured anywhere within the continental USA.  Shipping and handling is based on total order amount and calculated at the time of checkout.  Shipping costs for the USA are as follows:

Total Order

Value

 Shipping Cost (%)
up to $40 25%
$41 - $95 20%
$96 - $149 15%
$150 and up 10%

 

For locations outside the continental USA, please contact us for shipping costs. 

 

How is sales tax handled?

Orders shipped to Indiana will have a 7% sales tax automatically added to the total.  We do not collect sales tax on orders shipped outside Indiana.

 

What forms of payment are accepted?

We accept payment through PayPal.  Credit card payments are accepted over the phone and securely processed through PayPal.com.  Money orders and personal checks are also accepted by mail - please contact us for procedures.

 

What is the cancellation policy?

Online catalog orders can be cancelled prior to shipment for a full refund.  Once the item is shipped, the return policy goes into effect.  Special orders cannot be cancelled.  Once your special order has been placed, you are responsible for the balance due on the item.

 

What is the product warranty?

We stand behind the integrity of our products.  Should the furniture fail within three years of purchase due to defects in workmanship or material and not due to normal wear, misuse, neglect, or abuse, we will either repair or replace it at our discretion.  The original owner must contact us to initiate the warranty claim and provide proof of purchase.  Warranty does not apply to damage during transit, or any defects resulting from abuse, alterations, or accidents.  Warranty does not apply to any fabric, sheep skin, or bed liner product.  With proper care, your Bungalow Pet product will be cherished for years to come.

 

What is the return policy?

Since Bungalow Bob’s Pet Designs sells new and unused pet products, we only accept returns within 7 days of receipt for unused catalog items, defective merchandise, or products damaged-in-shipment.  Unfortunately, there are no returns or exchanges on special order items.  The customer is responsible for all shipping/insurance costs and incurs a 35% restocking fee (of the item’s purchase price) for the return of unused catalog items.  If the return is due to our error (e.g. damaged or incorrect item), see the defective product question below. Send an email or call 800-432-6029 for a RMA (Return Material Authorization).  Repack the item securely in its original packaging with the packing slip and ship to the address provided.  Returns without a valid RMA will not be accepted and all returns must be insured for the item’s full value. 

 

What if the item is damaged in shipment, defective, or incorrect?

Items must be inspected by the customer immediately upon receipt of shipment and any damages, defects, or incorrect items must be reported to Bungalow Bob’s Pet Designs within 7 days of receipt.  Please save all original packaging, do not attempt to repair any damage or defect yourself, and if possible, email pictures of the damage.  Email or phone us at 800-432-6029 to receive an RMA (Return Material Authorization).  Repack the item securely in its original packaging with the packing slip and ship to the address provided.  Items without a valid RMA will not be accepted.  We will provide you with a prepaid UPS return label.  Once received by Bungalow Bob’s Pet Designs, the item will be replaced.  Unfortunately, it cannot be returned for refund unless the customer agrees to a 35% restocking fee.

 

Will you match a Misson or Prairie style piece I have?

Yes, our goal is to provide pet furniture that coordinates with your style.  Simply contact us with your special order request.  All special orders require a 50% deposit.

 

How are your products made?

All of our pet furniture is hand made by Bungalow Bob’s craftspeople in the USA. Please see the “Our Technique” section on the About Us page.

 

Is the finish durable?

We apply multiple coats of satin polyurethane finish to all products resulting in a protective, long-lasting finish. 

 

What is “quartersawn” white oak?

Most Arts and Crafts purists look for quartersawn white oak in their furnishings. Quarter sawing is a method of sawing a log into quarters lengthways to obtain strong, distinctive grain patterns.  Cut from a log which has been quartered lengthwise and at an angle of at least 45 degrees to lessen warping and shrinking, quartersawn timber takes more time and energy to produce.

Quartersawn                       Plain Sawn

 

This milling technique, while less efficient, results in a more stable board and brings out the natural beauty of the medullary rays (or "ribbon and ray" look) of the wood.  Bungalow Bob’s Pet Designs uses quartersawn white oak for the characteristic bands of color, unique markings, stability, and strength.

 

Where do you get your wood?

Bungalow Bob’s Pet Designs is strongly committed to the environment and only uses timbers that are supplied from a renewable resource to ensure that future generations can enjoy our natural resources.

 

What color are your products?

Our finish is similar to Stickley's® Onondaga color. If you prefer a different color, please contact us for availability.

 

Do you make your products in any woods other than white oak?

Yes, while our products are constructed using quartersawn white oak, we can substitute other woods if requested by a customer.  Please contact us for a quote in your preferred wood.

 

Is your furniture considered a reproduction?

Although many of our pieces have been inspired by original Arts & Crafts designs we do not consider our furniture to be reproductions, instead we are creating an original Bungalow Bob’s Pet Design piece for our customers.  All products are individually handcrafted with a profound attention to detail.

 

What are the benefits of an elevated feeder?

Veterinarians recommend elevated feeders for dogs and cats because they offer a number of benefits:

  1. Hygiene and cleanlinessElevated bowls help keep food and water in the bowl and not on the floor.  With a normal pet dish, as dogs raise their heads to facilitate swallowing, water and food often ends up on the floor.  In addition, moisture under a traditional food dish can foster mold and bacteria growth.

  2. HealthElevated feeding stations help reduce intestinal gas in dogs by removing the need to bend over when eating.  Eating in a bent over position forces dogs to gulp their food and swallow more air in the process.  Higher food dishes result in less gulping and reduced intestinal gas.  In addition, elevated food bowls are more comfortable for pets with arthritis, sore joints, or neck/back problems.  If eating is painful or uncomfortable, pets are less likely to eat.  Raising food and water to a comfortable level encourages eating and drinking thereby promoting proper nutrition.

  3. ComfortPet owners also benefit by not having to bend over as far to fill water and food dishes. For the frail, physically handicapped, or people with arthritis or back problems, elevated feeders can make a big difference.

 Do you offer a trade discount?

Yes, please contact us for more information.

 

How can I contact Bungalow Bob?

Bungalow Bob’s Pet Designs is located in Lafayette, Indiana

Click on the “contact us” link at the bottom of each page or:

Email us at:  CustomerService@bungalowpet.com

Phone us at:  800-432-6029

 

 

 

 

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